NeGandhi Marketing & Consulting Pvt. Ltd. 

Oberoi Springs, B2005, Off Link Rd, Opp Citi Mall,  Andheri (West) – 400053

Phone : 022 6710 9910 

Frequently Asked Questions

Please read our FAQ before sending us a message.

What is the return policy?
  1. Return facility is available only via self-returns, no pick-up facility available.
  2. Customers can return their order within 15 days of the order delivery.
  3. All returns must be in unused, unwashed and undamaged condition with all original tags and packaging intact.
  4. To return your order, you are requested to pack the items securely to prevent any loss or damage during transit and courier it to us at the address below via a reliable local courier service.Address : NeGandhi Marketing & Consulting Pvt. Ltd.Oberoi Springs, B2005, Off Link Rd, Opp Citi Mall,  Andheri (West) – 400053
  5. The refund procedure will be initiated within 24 hours after receiving the product . (Refer to our refund policy to know more).
  6. We do not accept any returns and exchanges for any orders which are bought with any discount or promotion.
  7. File a return request via mail to our customer service at care@hizandherzjeans.com
What is your refund policy?
  1. You can request a refund against any of your order within 15 days of its date of delivery.
  2. The refund procedure will be initiated within 24 hours once we receive your product after a thorough quality check of the product(s).
  3. Shipping charges will not be refunded.
  4. The product amount will be credited back to the original mode of payment in 5-6 working days.
  5. To request a refund , mail our customer service us at care@hizandherzjeans.com
How can I cancel my order?
  1. Please contact our customer care team to raise an order cancellation request.
  2. Your request will be confirmed within 24-48 hours (if your order has not been dispatched) or within 5 business days (if your order has been dispatched).
  3. There are no separate Cancellation Charges but shipping charges will be levied if the cancellation request is raised after 24 hours of placing the order.
What are the delivery charges for orders from the Online Shop?
Delivery within India is absolutely free.
Which payment methods are accepted in the Online Shop?
We accept Debit Card and Credit Card payments. We also have net banking and COD facility available.
How long will the delivery take?
Order delivery time may vary from 24 hrs to 96 hrs depending upon the location. Some locations outside our delivery area may take longer than that.
Are your products available for sale outside India?
Unfortunately, as of now HIZ and HERZ jeans does not ship any of it's products outside India. 
When and what information do we collect?
We collects basic information required to service your requests, including your name, mailing address, email and phone number. This information is gathered when you purchase products or sign up for email notifications. Your card information is requested only when you place an order and is submitted via the highest level of encryption to ensure the greatest amount of safety and security. When you browse our website, we also use “cookies” or bits of tracking data to gather information about your preferences. This includes your internet service provider’s address and your clicks and activity on our website. We do not trace this information to individual customers and will never use cookies to save confidential information such as passwords or credit/debit card information.
Why do we collect this information?
We collect this information for the efficient post processing of your order. For example, we may contact you to provide an update on your order, information regarding the shipping status or to clarify questions related to your order. We also use this information to improve our products, services, website content and navigation.
Online Shopping Security
When you place orders or access your account information, we offer the use of secure socket layer (SSL) technology. The secure socket layer (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we have employed reasonable and current Internet security methods and technologies. we make use of 128 Bit Secure Socket Layer (SSL) technology to encrypt credit card and billing information while it is transmitted over the internet. We do not record or retain your card information at all as it is directly passed over to the payment gateway for processing through the 128 Bit Secure Socket Layer (SSL). When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Socket Layer (SSL). The information is sent to your card issuer’s bank over a secure, proprietary connection. When the authorization process is complete – this takes around five seconds – you receive an approval or decline response in your browser, and we are informed appropriately to initiate the shipping process.

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